LED Light Co – Refund and Returns Policy
We want you to love your purchase from LED Light Co, but we understand that sometimes things don’t work out. That’s why we offer a flexible and fair returns policy to make the process as easy as possible.
30-Day Returns Policy
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be:
- In its original condition – unused and in original packaging
- Accompanied by a proof of purchase (like your receipt or invoice)
To start a return, just email us at buy@ledlightco.com.au. If your return is approved, we’ll send you instructions on how to send your item back.
Please note that returns sent without contacting us first won’t be accepted — we just want to make sure everything is smooth and traceable.
Faulty or Incorrect Items
We’re really sorry if something’s gone wrong with your order. If your item is faulty, damaged, or incorrect, email buy@ledlightco.com.au with your order number, a short description of the issue, and any relevant photos – this really helps us get things sorted quickly.
In these cases:
- Return postage is at your cost & if your item is faulty and confirmed by us, we’ll cover your return postage cost (via Australia Post Registered standard rates).
- You’re responsible for it during transit — We always recommend using a tracked and insured shipping method for peace of mind — we’re not responsible for lost or damaged return parcels.
- Original shipping charges (if any) are non-refundable unless item is deemed faulty by us.
Returns for Change of Mind or Unwanted Items
If you’ve changed your mind or ordered the wrong item, you can still return it— as long as it meets the conditions of the 30-Day Returns Policy.
In these cases:
- 15% restocking fee applies
- Return postage is at your cost
- Original shipping charges (if any) are non-refundable
- You’re responsible for it during transit — We always recommend using a tracked and insured shipping method for peace of mind — we’re not responsible for lost or damaged return parcels.
What Can & Can’t Be Returned
While we want to be as accommodating as possible, there are a few things we’re unable to accept for return:
- Full-price items are eligible for a refund or exchange if they meet return conditions.
- Promotional items (where a discount code or auto-discount has been applied) can also be returned unless marked otherwise.
- Items marked as Final sale or clearance are not eligible for return unless faulty.
If you’re unsure whether your item qualifies, just ask us — we’re happy to help.
Processing Time
Once your return is received, we’ll do our best to inspect and process it within 14 business days. If approved, your refund should arrive in your account within 1–5 business days after processing.
Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued back to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
Exchanges
We don’t currently offer direct exchanges. If you’d like a different item, we recommend placing a new order and returning the original for a refund.
Please contact us prior.
Still Have Questions?
We know returns can be a bit of a hassle, so if you’re unsure about anything, just reach out — we’re here to make it easy.
Thanks for choosing LED Light Co